Frequently Asked Questions


How do I find out more information about the training courses?

If you feel like you need more information about our training courses then please feel free to contact us on our contact us page and we will happily answer any questions you have.

Will I be taught any of the content for the courses?

We are a private training provider that works with working professionals that are often in employment. Our predominant model is distance learning, however we do offer blended learning options at no extra cost.

Some professionals prefer to have further guidance with their studies rather than just completing the entire qualification on their own. Therefore if you would like to be invited to one of our teams lectures please contact us.

I’m ready to sign up. What happens next?

If you’re ready to start your career as a teaching assistant with us then please complete the enrolment and payment process in the buy now section. After completing this you will be contacted within 1 working day with the next steps. The education director will arrange a 15 minute phone call with you to discuss your current career options and any additional support that might be needed for your learning journey with us. Once this is complete you shall receive your course materials and your personalised learning journey.

I’ve changed my mind and don’t want to complete my studies with you.

We understand that sometimes unexpected circumstances happen and there maybe a need to receive a refund for your studies. We do incur immediate costs ourselves once you have signed up, however for peace of mind we allow a 14 day opportunity to withdraw from studies with us, however you will incur an administration fee of £50 that covers the initial costs that we outlay. Please contact us, if you need to discuss this option.


I’m not happy with the service I’ve received, what can I do?

At A60 Training Academy we endeavour to provide the best possible customer service and learning journey for all of our learners. However we also appreciate that at times things might not meet everyone’s satisfaction and therefore have a 3 stage complaints procedure.

  1. Please contact us and the course tutor will address any concerns or questions that you have.

  2. If you feel that the course tutor has not met your concerns appropriately then please contact us and request an appointment with the Centre Lead.

  3. If you still feel that your complaint/ concern has not been addressed appropriately then you can approach the awarding body that overseas our activities and ask for your complaint to be addressed independently. We do ask that you work with us initially before approaching focus awards as they will re direct you back to us if you haven’t tried to resolve your concern with us directly.

    Despite this we have a very high success rate in customer service and doubt that you will need this complaints procedure.

What is the Learning Journey?

We have worked with many training providers over the years and in our opinion, one of the biggest failings of a training provider is not being able to provide a personalised approach to studies.

Therefore once you have signed up and purchased a course with us we will arrange a personalised appointment to discuss your learners journey and create a personalised plan for your studies. This will be sent to you with your course materials once this is complete.

I have other questions

Please contact us and we will happily answer any questions you have.